Summary of Qualifications
Wireframing, prototyping, information architecture, interaction design
User experience research and design
Page layout and graphic design
Teaching and technical training
Computer skills include Mac OS X, MS Windows, iLife suite, Flash, MS Office suite, Project, Photoshop, Illustrator, InDesign, Acrobat, Dreamweaver, QuarkXpress, FrameMaker, FrontPage, Visio, HTML, XHTML, and CSS
Advanced education and training in HCI, user-centered design, theories of technological development, usability, field research methods, quantitative analysis, and qualitative research methods
User experience evaluation and research methods, including user testing, paper prototyping, card sorting, user profiling, user task analysis, heuristic evaluation, ethnography/field observation, contextual inquiry, and cognitive mapping
Superior oral, written, visual, and interpersonal communication skills
Senior Research Scientist, Perceptive Sciences, Austin, TX
2008 to 2009
Delivered solutions to a variety of interface design problems and executed studies to provide solutions based in user research.
Delivered reports, presentations, and mock-ups based on best practices and relevant research.
Acted as a lead researcher supervising junior research associates.
Appeared in Forbes article commenting on usability of iPhone apps.
Ongoing corporate website design and maintenance.
Consultant, Luminance, Inc., Toronto, ON
2007 to 2008
Provided technical writing contract services to a manufacturing performance improvement consulting firm.
Researched, drafted, edited documents for Wrigley and Unilever.
Assistant Professor, Auburn U., Auburn, AL
2006 to 2008
Contract Technical Writer, John Budz Consulting, Austin, TX
Provided technical writing contract services to a consulting firm.
Drafted documents, reviewed drafts, and evaluated document quality.
Contract Technical Editor, Gestalt, LLC (acquired by Accenture), Camden, NJ
Performed an extensive edit of a technical report delivered to the US Army.
Edited technological whitepapers.
Interviewed various stakeholders and subject matter experts involved in the editing project.
Asst. Director of Usability Research, Texas Tech U., Lubbock, TX
2004 to 2005
Helped to conduct usability tests of various products, including web applications and technical manuals.
Wrote supporting test documentation and compiled usability reports for clients.
Participated in all parts of the usability testing process, including working with clients and recruiting participants for tests.
Conducted research about usability testing processes and wrote papers for publication and for internal use.
Technical Writer, Motive, Inc., Austin, TX
2001 to 2003
Worked as a technical writer in a medium-sized enterprise software company.
Developed and executed documentation delivery plans and schedules.
Mentored junior writers.
Worked with developers, development managers, testing engineers, and fellow writers to develop end-user documentation.
Maintained and created online help projects using RoboHELP.
Developed graphics for help systems and printed materials.
Helped to develop a corporate style guide and style templates.
Lead Technical Writer, EmSTAT Corporation (acquired by Allscripts), Austin, TX
1999 to 2001
Worked as a technical writer in a medical software company.
Maintained and created online help projects.
Wrote user guides and training materials using Adobe FrameMaker.
Taught clients in an on-site education center and client sites.
Hired and managed temporary contract employees.
Developed and implemented a master publication project.
Designed updated page layout templates and document standards.
Created one-off product logos.
Wrote press releases, FAQ web pages, and marketing materials.
Senior Advisor, The Missouri Review, Columbia, MO
1998 to 1999
Worked as an intern for a nationally renowned literary arts magazine specializing in short fiction, poetry, essays, book reviews, and found texts.
Coordinated annual Editors’ Prize contest.
Edited stories for publication.
Maintained the web site and sent email newsletter messages.